Before you write

Most messages we receive are people who cannot reach their admin panel. If that is you, the troubleshooting sequence resolves it far faster than we can by email, because the fix is nearly always one of the first four items on that list.

Reporting an error in a guide

These are the most useful messages we get. Please include:

• The exact page URL
• Your router make, model and firmware version (both are usually on the status screen of the admin panel)
• What the instruction says, and what you actually see

Requesting a guide

Tell us the model and what you are trying to do with it. Requests for hardware that a lot of people are searching for get written first.

What we cannot help with

We cannot recover a password for a router you do not have physical access to, cannot provide credentials for a specific customer’s ISP account, and cannot assist with access to networks you do not own or administer. Requests of that kind are not answered.

Press and business

Use the same address with “Press” or “Partnership” in the subject line.